Privacy Policy

1. Information we collect

We collect information you provide directly, information collected automatically, and information from third parties.

• Account information: name, email address, password, and any profile details you submit.
• Billing information: payment card details and billing address (handled by our payment processor).
• Usage data: pages viewed, lessons watched, progress, device type, browser, and IP address.
• Communications: messages you send to support, survey responses, and feedback.

2. How we use information

We use your information to provide, maintain, and improve the CareNexxus service, including:

• Authenticating your account and delivering content you've subscribed to.
• Processing payments and sending receipts or renewal reminders.
• Personalizing recommendations and remembering your progress.
• Sending service updates, educational content, and (with consent) marketing.
• Detecting fraud, abuse, and security incidents.

3. Sharing and disclosure

We do not sell your personal information. We share information only with:

• Service providers who process data on our behalf (hosting, payments, analytics, email delivery), under contract and only for the purposes we instruct.
• Organizations that purchased a CareNexxus license on your behalf, limited to your enrollment and progress data.
• Legal authorities when required by law, court order, or to protect rights, safety, and property.
• Successors in a merger, acquisition, or sale of assets, with notice to you.

4. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site is used, and (where you opt in) deliver relevant marketing.

You can control cookies through your browser settings. Disabling essential cookies may affect core functionality such as sign-in and video playback.

We honor "Do Not Track" signals where technically feasible and do not knowingly use cross-site tracking for advertising.

5. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When you close your account, we delete or anonymize your data on a defined schedule.

6. Your rights and choices

Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the processing of your personal information. You may also withdraw consent for marketing at any time using the unsubscribe link in any email.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

7. Children's privacy

CareNexxus is intended for adults. We do not knowingly collect information from children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us information, please contact us so we can remove it.

8. Security

We use industry-standard technical and organizational safeguards — encryption in transit, access controls, regular reviews — to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

9. International transfers

CareNexxus is operated from Canada. If you access the service from outside Canada, your information may be transferred to, stored, and processed in jurisdictions whose data-protection laws differ from those in your country. We use appropriate safeguards for cross-border transfers.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the "Last updated" date above. For material changes, we will notify you by email or in-app notice.

11. Contact us

Questions about this policy or our handling of your information? Email us at info@moderncaregiving.ca or write to us at the address listed on our Contact page.