Frequently Asked Questions

Everything you need to know about CareNexxus.

Cost & Access

Is everything really free?

Yes — every lesson, every language, every tool. CareNexxus is in early access while we grow the library and validate impact with families. There's no trial, no upsell tier hiding behind a paywall.

Will it stay free?

For everyone signing up during early access — yes. When we eventually introduce paid plans, current members will get a permanent free tier or significant grandfathered pricing. You won't get blindsided.

Do I need a credit card to sign up?

No. Email and password are all you need. We don't collect billing details during early access.

Can my family use it together?

Each family member can create their own free account. Personalized progress tracking, favorites, and continue-watching work best when everyone has their own login.

Learning Experience

Is CareNexxus suitable for new caregivers?

Yes. CareNexxus is built for both new and experienced caregivers — clear, practical guidance written in plain language. Start with the "Getting Started" category or pick a situation on the Start Here page.

Can I learn at my own pace?

Yes. Every lesson is on-demand video — watch when you need it, pause when life gets in the way, pick up where you left off later. Most lessons are under 10 minutes.

Is content available in other languages?

Yes. Lessons are built for multiple languages — not just machine-translated, but localized for the families we serve (Spanish, French, Mandarin, Hindi, and more being added).

Is the content clinically reviewed?

Yes. Every lesson is vetted by healthcare professionals — registered nurses, occupational therapists, and family-care specialists — before publishing.

Account & Devices

What devices does CareNexxus work on?

Any device with a modern browser — phone, tablet, desktop, smart TV. No app to install. Your progress syncs across devices automatically when you're signed in.

Do I have to attend live sessions?

No. Everything is recorded and on-demand. Watch on your schedule.

How do I close my account?

Email us from your Account page and we'll close it and delete your data. Since access is free, there's nothing to cancel or refund.

I'm a hospital, non-profit, or sponsor — how do partnerships work?

For branded access, bulk patient enrollment, outcome reporting, or sponsorship opportunities, head to the For Organizations page and reach out to our partnerships team.